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AI ELD provides 24/7 ELD support and an optional monitoring service so fleets are not left on their own when log or device issues appear. Drivers, dispatchers and managers can contact support whenever they need help.
The support team assists with driver log or app questions, helps troubleshoot device and connection issues and provides guidance on how to present logs during inspections. Support is available every day of the year so your operation has coverage regardless of time zone or schedule.
The monitoring service adds a team that actively watches your account for disconnected events, violations and other alerts. When issues are detected, the team helps investigate and resolve them quickly, working with you and your drivers as needed. This reduces the time your internal staff spends tracking alerts, interpreting logs and following up with units on the road.
AI ELD supports planning and phasing your rollout to minimize disruption. Training is available for fleet managers, dispatchers and drivers, and reference materials can be reused as you hire or expand. Most users become comfortable after a short introduction and a few shifts using the system.
Drivers and dispatch can reach support using the published phone numbers, email addresses or in-app help options. You choose the channel that fits your urgency and internal processes. The focus is on resolving issues quickly and clearly, not passing responsibility between parties.
24/7 support means your fleet, drivers and dispatchers can reach the AI ELD team at any time for help with log issues, device problems, access questions and other critical ELD-related concerns.
The monitoring service adds a team that actively watches your account for disconnected events, violations and other alerts and helps resolve or escalate them quickly so your internal team can focus on running the operation.
When a device or app disconnects, AI ELD surfaces the issue in the dashboard. If you use monitoring, the team investigates the cause, works with you or the driver to restore connection and helps keep logs accurate.
AI ELD supports rollout planning, basic configuration and training for fleet managers and drivers. Most users become comfortable after a short introduction and a few shifts using the system.
Drivers and dispatch can contact support using the published phone, email or in-app help options. Your onboarding materials and the Support page list the recommended channels and response expectations.